Shipping & Returns

Shipping Policy:

At Velo Peaks, we are committed to providing a seamless and sustainable shopping experience. Orders are typically processed within 24-72 hours, with shipping times ranging from 4-10 business days, depending on your location. Once your order has shipped, you’ll receive a tracking number to monitor its progress.
By shipping directly to you, we help minimise unnecessary steps in the supply chain, reducing our carbon footprint and supporting a more sustainable approach to delivery.

  1. Delivery Time: Orders are typically processed within 24-72 hours, with shipping times ranging from 4-10 business days, depending on your location.
  2. Shipping Cost: Our products are shipped free of cost.
  3. Shipping Method: Orders will be shipped via a reputable courier service and may require a signature upon delivery.
  4. Tracking Information: A tracking number will be provided once the order has been shipped, and customers can track the status of their delivery through the courier's website.
  5. Delivery Changes: If you need to change the delivery address after placing your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that it will be possible.

Return Policy:

  1. Return Period: Customers have 14 days from the date of delivery to request a return.
  2. Return Criteria: To be eligible for a return, items must be in their original condition and packaging, with all tags and labels still attached.
  3. Return Process: To initiate a return, please contact our customer service team @info@velopeaks.cc and provide your order number and the reason for the return. We will provide further instructions on how to proceed with the return.
  4. Refunds: Refunds will be processed within 14 days of receipt of the returned item, and will be credited to the original payment method.
  5. Return Shipping: The customer is responsible for the cost of returning the item, unless it was damaged or defective.