FAQs

Q: What is your company's shipping policy?
A: Orders are typically processed within 24-72 hours, with shipping times ranging from 4-10 business days, depending on your location. Once your order has shipped, you’ll receive a tracking number to monitor its progress.
By shipping directly to you, we help minimise unnecessary steps in the supply chain, reducing our carbon footprint and supporting a more sustainable approach to delivery.

Q: Where do you source your products from?
A: Our products are sourced from various suppliers within the UK and internationally to bring you the best selection of products.

Q: Do you have a physical store location?
A: Currently, we only operate online to bring our products directly to your doorstep.

Q: Can I return or exchange a product?
A: Yes, we offer a 14-day return or exchange policy on all of our products. Please refer to our Shipping & Return policy for more information.

Q: How can I contact customer support?
A: You can reach out to us through our contact page or email us directly at info@velopeaks.cc. Our customer support team is available from 9am to 5pm GMT, Monday to Friday.

Q: Are your products authentic and of high quality?
A: Absolutely! We take pride in offering only authentic and high-quality products to our customers. We carefully source our products from trusted suppliers to ensure the highest level of satisfaction.